This is a completely off-topic post for regular readers, and for that I apologise.Β However I have just solved a problem with my laptop which has taken hours, and for which there seems to be a lot of mis-information about online.Β With that in mind, I though it was worth sharing.
If you do not have an Apple computer which you are trying to upgrade to the Snow Leopard operating system, stop reading now.Β There – I’ve said it.Β Stop wasting your time.
I’ve had all sorts of problems trying to get Snow Leopard to install, whether it’s clean or an upgrade.Β I’ve has messages which talk about files failing to copy, and needing to clean the DVD.Β The messages were very unhelpful (for example: “Install Failed: The installer could not copy the necessary support files”), and when you go online people talk about mad solutions like removing RAM.
Here’s what I did.Β After the install failed for the fifth time (each effort taking an hour or so) I found that there was an install log.Β I looked at the install log (available from the menu) and saw that the error was linked to a missing file called German.pkg (or something similar).
My guess was that this was a language pack, and on my next install attempt I chose the “customize” option from the install menu.Β From here I could deselect the language packs, and run the install.Β This time the installer did not look for the “missing” files, and hey presto, it worked.
I guess it’s not so good if you are German…
(key words for searching : snow leopard install DVD troubleshooting fail file install initialize clean disc OSX upgrade apple solution error troubleshoot)